FELPS staff is getting ready to move into their new facility at 187 State Highway 97 E, in Floresville. The facility is located next to the Texas Department of Transportation’s Maintenance facility. The building will house all employees, unlike the previous facilities. Employees were split between three separate locations. The move will enable greater communication and efficiency. Employees will begin making the move on April 23rd and continue on April 26th; therefore, the offices will be closed during those two days. Outages will continue to be dispatched during that time; however, customer service will be unavailable. Business will resume on Tuesday, April 27th by telephone and other communication methods. Customers wearing masks will be able to conduct business in the lobby or by using the convenient drive-through on Monday, May 3rd. The building downtown will no longer be conducting business or staffed. Please visit us at our new location.
Along with this change, a few other changes will occur simultaneously. The company hours will change from 8:00 AM – 5:00 PM to 8:00 AM – 4:30 PM, with the lobby and drive-through closing at 4:15 PM. The company logo will also change. The logo can be seen on this post and will be displayed on all communications and vehicles. Lastly, FELPS will no longer be using the post office box for incoming mail. Mail should be sent to our physical address. The phone number, fax and email addresses will remain the same. We appreciate your patience during the transition and are looking forward to serving you in our new facility.
The extreme temperatures experienced last week created a lot of uncertainty in the utility industry. Although we still don’t know the full impact, we can assure you that you will not receive the type of bills you are hearing about in the media. Most customers will have higher usage for the month, leading to an increase in bills. We are committed to do everything possible to work with customers to get through this period. If you have any questions or concerns about your usage, please call customer service at (830) 216-7000 sub-option 1.
At the meeting held August 26, 2020, the Board of Trustees approved new Rate Tariffs. The approved changes did not include a rate increase, but rather a rate restructure. A Cost of Service Study, which is used in the electric industry as a standard process for allocating utility revenue to the utility’s rate classes based on the costs associated with serving each rate class, was conducted. The results were similar to previous studies. The goals were to increase the Customer Charge and Demand Charge, while maintaining current rate revenue. In order to facilitate the changes, without increasing revenue, the energy charges decreased. Below is an example of the change:
FELPS Office Closure
In order to best protect the health and well-being of customers and employees, FELPS has closed its offices to the general public, effective March 20, 2020 and has paused nonessential business operations until further notice.
The goal during this uncertain time is to make sure the electric services that FELPS provides can continue uninterrupted. In order to do this, we must do what we can to make sure our employees remain healthy.
FELPS has made this decision, which is in line with guidance from the World Health Organization and the Centers for Disease Control and Prevention; however, it will not affect the essential services FELPS provides to its customers, the reliable delivery of power. FELPS is making this decision out of caution for the public and our employees. We have a team that will continue to monitor the COVID-19 pandemic in order to make the best decisions possible as we move forward.
FELPS is encouraging customers to call Customer Service at 830-216-7000, sub-option 1 to pay their bill, set up payment arrangements or conduct other business. Customers can also pay their electric bill via our website, www.felps.us, or by mail. There is also a drop box located in the vestibule of the front office, to place payments. FELPS encourages customers to continue to make their payments or call Customer Service to make arrangements.
For FELPS’ nonessential employees to the delivery of electric power, we have instituted mandatory telecommuting until further notice. Employees that work in critical operations will continue to perform their duties while practicing social distancing and other strategies for reducing the spread of COVID-19.
Following are the recommendations by the Centers for Disease Control and Prevention as effective ways to mitigating exposure to the COVID-19 virus.
- Stay home when you or someone in household is sick
- Cover your coughs and sneezes with a tissue or your sleeve
- Wash your hand often with soap and water
- Avoid touching your eyes, nose, or mouth with unwashed hands
- Clean frequently touched surfaces and objects
- Follow social distancing protocols and avoid people who are sick
- Stay home if fever is 99.6 or above