The extreme temperatures experienced last week created a lot of uncertainty in the utility industry. Although we still don’t know the full impact, we can assure you that you will not receive the type of bills you are hearing about in the media. Most customers will have higher usage for the month, leading to an increase in bills. We are committed to do everything possible to work with customers to get through this period. If you have any questions or concerns about your usage, please call customer service at (830) 216-7000 sub-option 1.