Frequently Asked Questions
Need help? Check out our FAQs below for the more common questions and answers.
Need help? Check out our FAQs below for the more common questions and answers.
AMI meters enable two-way communication between the meter and our central system, recording consumption rates in intervals of an hour or less. Learn more with the myths vs. facts sheet provided by the Smart Energy Consumer Collaborative.
Myths vs Facts: The Truth about Smart Meters
Another concern voiced about AMI meters is the Electromagnetic fields (EMF) exposure. The World Health Organization has concluded there is no link between EMF exposure and EHS symptoms. The entire article can be read using the link below.
Electromagnetic Fields and Public Health: Electromagnetic Hypersensitivity
To access your account, click on the link below:
Payments can be made online, by phone, in person or through the drop box at our downtown Floresville office. Payments can also be made automatically through either a credit card or bank draft.
To view all options, click on the link below:
To view the due dates and what cycle you’re on, click on the link below:
At this time, due dates cannot be changed. They are geographically based in accordance with our meter reading schedule. If the current bill is not paid in full, a penalty will be assessed. Cut off dates vary each month.
To view all forms, click on the link below:
PCRF stands for power cost recovery factor and is calculated based on wholesale power cost charges from FELPS’ electricity supplier, CPS Energy. PCRF enables FELPS to recover the cost of wholesale energy from customers on a monthly basis.
What wholesale energy factors are recovered in PCRF?
What factors can influence changes in PCRF outside the control of FELPS or CPS Energy?
G&T Factor for January & February 2018 – $0.07950 per kWh. G&T Factor for March – May 2018 – $0.078000 per kWh. G&T Factor for June – September 2018 – $0.074500 per kWh. G&T Factor for October – November 2018 – $0.072000 per kWh. G&T Factor for December 2018 – October 2019 – $0.069000 per kWh. G&T Factor for November 2019 – December 2020 – $0.078000. The G&T Factor beginning in January 2021 – $0.05908.
The Reactive Power Support Fee (RPSF) is related to providing reactive power to motor loads such as AC units, refrigerators, etc. Reactive power (kVar) is not provided by most distributed generation (DG) units. FELPS must make investments in its system to provide reactive power with capacitor banks. How is it determined? It is the cost of providing system reactive power to customers. The fee is tied directly to the nameplate capacity on the approved FELPS distributed generation application. The initial charge will be set at $1.02/kW per month of nameplate DG capacity. For example, a 5 kW solar system pays a RPSF of $5.10 per month. A 20 kW solar system pays a RPSF of $20.40 per month. The fee is designed to ensure that every DG customer pays their fair share of the increased costs to the system. The charge may change in the future. If you are unsure of what FELPS has listed for your nameplate DG capacity, please call (830) 216-7000 sub-option 1 to speak with a customer service representative.
Funds from this Program are used to provide monetary assistance to individuals needing help with their FELPS electric bill. By signing up, your electric bill is ‘rounded up’ to the next highest whole dollar amount. For instance, if your actual electric bill is $83.87, it will be rounded up to $84. The additional 13 cents provides assistance for individuals needing help with their energy bill.
Energy Depot is an online resource designed to answer your energy questions and provide you with personalized information needed to effectively manage your home’s energy use.
To access online energy audits, click on the link:
At this time, FELPS does not offer any rebates or discounts for energy efficient appliances. This type program would need to be funded through an additional customer charge, therefore, FELPS does not offer rebates.
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We’ll contact you within three business days, upon receipt of your request, to set an appointment to meet at your location. We cannot estimate the costs of installation until a line designer has met and discussed your needs.
Monday – Friday: 8am to 4:45pm
We are open during lunch.
1400 4th Street, Floresville, TX 78114
830.393.0362
830.216.7000
Press 1 for English or 2 for Para Español, Oprima el Numero 2
Sub Options:
After Hours outages please click on the red OUTAGE MAP link in the upper right corner
#1 – Make payment/Customer service – or by email customerservice@felps.us
#2 – Electric outages 24 hours/7 days
#3 – New construction – or by email newconstruction@felps.us
#4 – Street or security light repair
#5 – Field service maintenance