FAQs

To access your account, click on the link below:

Login

Payments can be made online, by phone, in person or through the drop box at our Floresville office.  Payments can also be made automatically through either a credit card or bank draft.

To view all options, click on the link below:

Payment Options

FELPS partnered with Cooperative Response Center, Inc. (CRC), a nationwide, 24/7 contact center, to assist with its after-hours outage needs. With locations in Austin, Minn., Dunlap, Tenn., and Abilene, Texas, CRC specializes in call handling and dispatching line crews, providing service excellence by fulfilling its tagline: Focusing on the Human Side of Technology.

When you call FELPS after-hours, your call is immediately routed to CRC’s contact center where knowledgeable staff members can address your concerns regarding electrical emergencies or other inquiries.

In some instances, after you call FELPS and you have spoken to a CRC agent, it may be necessary for him or her to contact you. For example, someone on the line crew may need additional information from you about an outage. An agent will also contact you if you enter your outage through our automated system.  CRC needs to speak with a person before dispatching crews.  If the call is not answered, it is not entered as an outage.  When the agent calls you and you have caller ID, you will see the phone number (507) 437-2572 on your device.

When you see the 2572 phone number, please rest assured that the caller is a CRC agent representing FELPS for the sole purpose of relaying information to you or verifying your outage. You may want to add this number to your phone’s contacts and rename it “FELPS Outage” or any other desired name. Note, however, that you can not return a call to this number. The agent will leave a call back number on your voice mail, if possible. If leaving a voice mail is not possible for the agent, you will need to call FELPS’ phone number for resolution – 830-216-7000, sub-option 2.

When submitting an outage, you can either click on the red “Outage Info” tab on the home page to submit or text the outage to 55050.  You must have a valid cell phone number on file with FELPS and have signed up for the service before texting your outage.

To view the due dates and what cycle you’re on, click on the link below:

Billing Cycle

At this time, due dates cannot be changed.  They are geographically based in accordance with our meter reading schedule.  If the current bill is not paid in full, a penalty will be assessed.  Cut off dates vary each month.

To view all forms, click on the link below:

Customer Forms

G&T stands for generation and transmission factor and is calculated based on wholesale power cost charges from FELPS’ electricity supplier, CPS Energy. The G&T enables FELPS to recover the cost of wholesale energy from customers on a monthly basis.

What wholesale energy factors are recovered in the G&T?

• Cost of capacity from CPS Energy – capacity is the generation that CPS has allocated to serve the growing electric load of FELPS.
• Cost of fuel – CPS Energy’s system fuel cost for their power generation consists of a diverse blend of fuel sources, including coal, natural gas, nuclear, and renewable sources.
  • CPS Energy strategically procures from various fuel sources for generation so as to not be too dependent on any one generation source and create volatility for customers.
  • FELPS benefits from this blend because it allows FELPS wholesale costs to be fairly stable.
  • A blended portfolio may not mean a utility always has the lowest cost of power, but it will have a stable cost of power, largely immune to huge swings in fuel prices.
• Cost of power delivery to FELPS
  • ERCOT (Electric Reliability Council of Texas) manages the statewide transmission system by which FELPS is interconnected to sources of power.
    • Transmission costs have more than doubled in the last 3 years due to the state’s investment in transmission infrastructure to move power from renewable sources in west Texas to load centers in Dallas, Houston, Austin, and San Antonio.
  • Ancillary services – load balancing and grid balancing services required to be provided by all loads in ERCOT (FELPS is a load in ERCOT).
  • ERCOT fees – mandatory charges from the Public Utility Commission to fund ERCOT’s management of the transmission grid.

What factors can influence changes in the G&T outside the control of FELPS or CPS Energy?

• Unplanned generation outages during peak usage – if generation fails to perform during peak usage / peak price intervals in ERCOT, ERCOT will deploy the generation asset with the next lowest cost – – this can impact the cost of purchased power depending on the cost of the generation asset deployed.
• Transmission constraints and congestion – if transmission is down for maintenance and load suddenly spikes, ERCOT is forced to redeploy generation from other locations to meet load obligations and this can result in price spikes, which are often shared by the market.
• Changing fuel prices – natural gas prices have fallen but costs for coal have remained fairly stable, and CPS Energy’s cost of nuclear generation has remained fairly stable, so FELPS G&T has not been impacted the same as if the utility were served by 100% natural gas generation resources.

The G&T Factor is 0.075.

Funds from this Program are used to provide monetary assistance to individuals needing help with their FELPS electric bill. By signing up, your electric bill is ‘rounded up’ to the next highest whole dollar amount. For instance, if your actual electric bill is $83.87, it will be rounded up to $84. The additional 13 cents provides assistance for individuals needing help with their energy bill.

To view the rate tariffs, click on the link below.

Rate Tariffs

At this time, FELPS does not offer any rebates or discounts for energy efficient appliances. This type program would need to be funded through an additional customer charge, therefore, FELPS does not offer rebates.

To get started, you need these things:

1. The service address or meter number of the location that you want transferred to your name.
2. A valid driver’s license, passport or other state-issued identification card and your social security number.
3. Proof of occupancy or approval from the current occupant and a $100 connect fee will be required.
4. A completed Service Application. We can take your information over the phone at 830.216.7000 or in person at 187 State Highway 97 E, Floresville. You must physically sign the form to acknowledge your acceptance with the terms.  Don’t forget a copy of your driver’s license if you submit the application via email or FAX.
5. A deposit of twice the average bill at this location will be required or a minimum of $250 if this is a new location.  The deposit may be reduced with excellent credit as determined by a 3rd party credit check, or it may be waived if you have excellent credit with FELPS on a similar account.

There are two ways to submit your application:

1. Come by our office at 187 State Highway 97 E, Floresville to fill out the application and make your deposit in person.
2. Contact us at 830.216.7000, sub option 1 to get started over the phone and we’ll email you the forms for your signature.

We are happy to help.  To get started, we need these items:

1. A completed Work Request.  This document explains our process to service your request.      WORK REQUEST
2. A copy of your Property Deed.
3. Submit the Work Request and Property Deed via email to customerservice@felps.us or bring to our office at:
   187 State Highway 97 E
   Monday-Friday from 8am-4:15pm or
   fax it to 830.393.0362

We’ll contact you within three business days, upon receipt of your request, to set an appointment to meet at your location.  We cannot estimate the costs of installation until a line designer has met and discussed your needs.

Office

830.216.7000

Press 1 for English or 2 Para Español, Oprima el Numero 2

Sub Options:
After Hours outages please click on the red OUTAGE INFO link in the upper right corner

#1 – Make payment/Customer service  – or by email customerservice@felps.us
#2 – Electric outages 24 hours/7 days
#3 – New construction  – or by email newconstruction@felps.us
#4 – Street or security light repair
#5 – Field service maintenance

AMI meters enable two-way communication between the meter and our central system, recording consumption rates in intervals of an hour or less.  Learn more with the myths vs. facts sheet provided by the Smart Energy Consumer Collaborative.

Myths vs Facts:  The Truth about Smart Meters

Another concern voiced about AMI meters is the Electromagnetic fields (EMF) exposure.  The World Health Organization has concluded there is no link between EMF exposure and EHS symptoms.  The entire article can be read using the link below.

Electromagnetic Fields and Public Health: Electromagnetic Hypersensitivity