Late last year, FELPS partnered with Cooperative Response Center, Inc. (CRC), a nationwide, 24/7 contact center, to assist with its after-hours outage needs. With locations in Austin, Minn., Dunlap, Tenn., and Abilene, Texas, CRC specializes in call handling and dispatching line crews, providing service excellence by fulfilling its tagline: Focusing on the Human Side of Technology.
When you call FELPS after-hours, your call is immediately routed to CRC’s contact center where knowledgeable staff members can address your concerns regarding electrical emergencies or other inquiries.
In some instances, after you call FELPS and you have spoken to a CRC agent, it may be necessary for him or her to contact you. For example, someone on the line crew may need additional information from you about an outage. An agent will also contact you if you enter your outage through our automated system. CRC needs to speak with a person before dispatching crews. If the call is not answered, it is not entered as an outage. When the agent calls you and you have caller ID, you will see the phone number (507) 437-2572 on your device.
When you see the 2572 phone number, please rest assured that the caller is a CRC agent representing FELPS for the sole purpose of relaying information to you or verifying your outage. You may want to add this number to your phone’s contacts and rename it “FELPS Outage” or any other desired name. Note, however, that you can not return a call to this number. The agent will leave a call back number on your voice mail, if possible. If leaving a voice mail is not possible for the agent, you will need to call FELPS’ phone number for resolution – 830-216-7000, sub option 2.