The Public Utility Commission of Texas (PUCT) provide that certain customers may be eligible for designations as Critical Care or Chronic Care (Residential) or a Critical Load Public Safety or Industrial Customer (Non-Residential).
This designation does not guarantee these accounts are exempt from planned service interruptions or Electric Reliability Council of Texas (ERCOT) load shed (rolling outage) events. Registered customers are not exempt from their financial responsibilities to pay timely for electric utility services provided or from potential termination of service in accordance with FELPS policies. Whenever necessary, arrangements should be made for on-site back-up capabilities or other alternatives in the even of loss of electric service.
Critical Care and Chronic Condition
Our Residential Critical Care and Chronic Condition Program is a registry of residential service locations where people rely on life-sustaining electrically powered medical equipment. When planned outages or service interruptions for nonpayment are scheduled, we will make all reasonable efforts to provide advance notice so preparations can be made.
Having been diagnosed by a physician as requiring an electric-powered device (or heating or cooling of the home) to prevent the impairment of major life function. To maintain chronic designation, customers must reapply every two years.
Having been diagnosed by a physician as requiring an electric-powered device to sustain life. To maintain critical care designation, customers must reapply once every two years.
Critical Load Public Safety or Industrial
The Critical Load Public Safety or Industrial Customers Program is a registry of public safety accounts that include hospitals, water/wastewater facilities, police & fire stations and other industrial and natural gas facilities that meet certain criteria and are crucial to the preservation of health, safety, and welfare in the community.
To qualify, the account must meet criteria established for these types of accounts using Public Utility Commission of Texas (PUCT) guidelines.