FELPS staff is getting ready to move into their new facility at 187 State Highway 97 E, in Floresville. The facility is located next to the Texas Department of Transportation’s Maintenance facility. The building will house all employees, unlike the previous facilities. Employees were split between three separate locations. The move will enable greater communication and efficiency. Employees will begin making the move on April 23rd and continue on April 26th; therefore, the offices will be closed during those two days. Outages will continue to be dispatched during that time; however, customer service will be unavailable. Business will resume on Tuesday, April 27th by telephone and other communication methods. Customers wearing masks will be able to conduct business in the lobby or by using the convenient drive-through on Monday, May 3rd. The building downtown will no longer be conducting business or staffed. Please visit us at our new location.
Along with this change, a few other changes will occur simultaneously. The company hours will change from 8:00 AM – 5:00 PM to 8:00 AM – 4:30 PM, with the lobby and drive-through closing at 4:15 PM. The company logo will also change. The logo can be seen on this post and will be displayed on all communications and vehicles. Lastly, FELPS will no longer be using the post office box for incoming mail. Mail should be sent to our physical address. The phone number, fax and email addresses will remain the same. We appreciate your patience during the transition and are looking forward to serving you in our new facility.