Category: Uncategorized

FELPS Updates Terms and Conditions

At the meeting held December 6, 2017, the Board of Trustees approved several changes to the Terms and Conditions.  These changes clarified sections within the document.  The full document can be access and read by going to the “About Us” section and clicking on the link titled “View Terms & Conditions”.

Beware of Scammers

We regularly receive calls to report scammer’s targeting our customers.  Many times the caller states that the electricity is up for immediate disconnection and only a prepaid debit or gift card can be used.  If you receive any suspicious calls, please hang up and call (830) 216-7000 sub-option 2 to speak with a Customer Service Representative to verify the status of your account.  You can also use the “Pay My Bill” link in the upper right hand corner to confirm your account balance and view your bills.

Thanksgiving Holiday Closure

We will be closed Thursday and Friday, November 23rd and 24th in observance of Thanksgiving.  Regular hours will resume the following business day.  Outages can be reported by clicking on the red “Outage Map” link in the upper right hand corner.

Employee Training Closure

FELPS will be closed from 12:00 until 5:00 on Tuesday, September 12th for Employee Training.  Regular hours will resume on Wednesday at 8:00 a.m.

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